Need to contact us?

Call (1800) 953-074

Email: nbweb.cservice@newbalance.com

Mon. - Fri.

9 AM - 7PM (AEDT)

Sat. & Sun.

Closed.

Find Help

Track My Order


It takes approximately 2 business days for metro Melbourne and Sydney areas, and 3-7 business days for all other cities/regional areas, for an in-stock item to reach you, depending on your chosen shipping method.

Your order number begins with NA

Confirmation email sent from newbalance@receipts.newbalance.com.au

Start a Return


Please allow 5-10 business days after we receive your package to process your refund and credit your account.

Alternatively, you can return your item in-store. To return in store, please make sure:

  • The item is unworn, unwashed, and in original condition
  • You bring your order confirmation email as proof of purchase
Search FAQ


Learn more in FAQs:

Ordering & Accounts

Product Guides

Size & Fit Guides

Change or Cancelling Orders

Contact Us

Call (1800) 953-074

Mon - Fri: 9 AM - 7 PM (AEDT)

Sat, Sun & Public Holidays: Closed

Email nbweb.cservice@newbalance.com

We will respond to your email within 24 hours.

Live Chat (Click the widget at bottom right)

Mon - Sun: 9 AM - 7 PM (AEDT)